Billingshurst Surgery

Billingshurst Surgery 2021-05-02 Person 1 5 0

Insufficient staff employed to manage new triage system. Dr telling you - after waiting 45 minutes on the phone ‘you will be answered shortly’. Rudest reception staff who told me categorically to wait outside without discussing why I was there. She refused me entry to the entrance hall and I only wanted to sit down on the chair provided while I waited for the correct form to be printed The surgery had printed one dated 2017. You lack all humanity when dealing with Billingshurst people, any sensitivity when posting on your website or sending text messages and certainly do not deserve any funding you receive for registered patients. Having said that, in all fairness, once you are in front of a doctor, they are very good. But the surgery as a community facility is falling far short. You should learn from Pulborough or Storrington - currently there is no comparison.

See above

Billingshurst Surgery 2021-05-01 Person 2 5 0

Now the surgery has been redone it appears they don’t particularly want patients in there. Unlike other Heath services during the pandemic they really are unwelcoming and will do as much as they can to avoid patients.

The communication is poor, phone lines engaged always, and having to wait long times for call backs. When you do go into the surgery for vital appointments they are quite unwelcoming. However when I go to a hospital with my child they are business as usual!?!

Billingshurst Surgery 2021-05-01 Person 2 5 0

Frustrating from beginning to end. Unable to get through to surgery, two week delay to speak to a doctor, another week to see a doctor and three months later have still not had all the tests I need

Please, more staff to deal with the increased workload and provide a better service

Billingshurst Surgery 2021-05-01 Person 1 5 0

Can't get through on phone Hostile receptionist

Why close phone lines at lunchtime when some patients can only use their phone during their lunch break ???

Billingshurst Surgery 2021-04-10 Person 4 5 0

I have been a resident in Billingshurst for two years and during that time I have found the service provided by the doctors and staff at Billingshurst to be excellent. This gives patients great confidence in using the service knowing they will recent the care and attention they require. Therefore I would like to say a very big thank you to every member of staff at the surgery as it has made my recovery from serious illness a smoother process.

Perhaps opening up more telephone lines in the morning as it very frustrating when the lines are constantly busy, just a thought!